Returns, Exchanges & Refund Policy

Miami Modest Fashion Week LLC doing business as The Connector House

Last Updated: February 10, 2026

This Returns, Exchanges & Refund Policy ("Policy") forms part of our Terms & Conditions and applies to all purchases made through our online store. By placing an order, you acknowledge and accept the conditions below.

1. General Policy — All Sales Final

All sales are final. Due to the exclusive, limited-edition, and handcrafted nature of our collections, we do not accept returns, refunds, or exchanges once payment has been processed—except in cases of verified manufacturing defect or shipping damage (see Section 2).

Each item is hand-inspected prior to shipment to ensure quality and authenticity.

2. Limited Exception — Defective or Damaged Items

If an item arrives defective or damaged in transit:

  1. Contact shop@theconnectorhouse.com within 48 hours of delivery

  2. Include your order number, a description of the issue, and clear photographs of the product and packaging

  3. Retain all original packaging, box, and labels until the claim is resolved

We will evaluate the claim and, if approved, offer one of the following remedies:

  • Repair or replacement of the item (if available), or

  • Refund of the purchase price to your original payment method

Claims filed after 48 hours from delivery cannot be honored.

Please Note: Natural variations in handcrafted, vintage, or artisan pieces—such as slight color differences, texture variations, or minor irregularities—are characteristic of their creation and are not considered defects.

3. Non-Returnable Items

The following categories are strictly non-returnable and non-refundable under any circumstances:

  • Limited Runway editions and archival pieces

  • Custom or made-to-order items

  • Hijabs, scarves, and head coverings

  • Intimate apparel and swimwear

  • Earrings and pierced jewelry (for hygiene reasons)

  • Fragrances, cosmetics, and beauty products

  • Books and publications

  • Gift cards and digital downloads

  • All artworks and Signature Collector items (see Section 5)

  • Items marked "Final Sale" at checkout

4. Order Cancellations

If you need to cancel or modify your order, please email shop@theconnectorhouse.com within 24 hours of placing your order. We will make every effort to accommodate your request before the order ships, but cannot guarantee changes once processing has begun.

After 24 hours, or once your order has shipped, cancellations and modifications are no longer possible.

5. Signature Collector (Artworks / Gallery Collection)

Private Acquisition Process

All artworks and collector pieces are handled through private coordination. Interested buyers must contact shop@theconnectorhouse.com to confirm availability, shipping, and insurance details prior to payment.

Final and Irrevocable Sales

Each artwork is a one-of-a-kind creation. Once an invoice is paid, the transaction is final and cannot be reversed, returned, or refunded. This policy ensures provenance integrity and collector protection.

Damage During Transit

All artworks ship fully insured. If damage occurs during transit:

We will assist you in filing a claim with the insurance provider. Resolution will be handled through the insurance coverage arranged for that shipment.

6. Refund Processing

Approved Refunds

Approved refunds (for eligible claims only) will be credited to the original form of payment within 10–14 business days after confirmation. Processing times may vary depending on your financial institution.

Refunds can only be issued to the original payment method used at checkout. We cannot issue refunds to alternative accounts or payment methods.

Non-Refundable Charges

The following are non-refundable:

  • Original shipping fees

  • Customs duties and taxes

  • Return shipping costs (if applicable)

Exceptions may apply where required by law.

7. Payment Disputes

Unauthorized chargebacks or payment reversals after receipt of goods constitute a breach of this Policy and our Terms & Conditions.

We reserve the right to:

  • Dispute chargebacks with your financial institution

  • Provide evidence of fulfillment, delivery confirmation, and acceptance

  • Pursue collection of outstanding amounts

  • Suspend or terminate your account

We encourage customers to contact us directly at shop@theconnectorhouse.com to resolve any concerns before initiating a payment dispute. We are committed to addressing legitimate issues promptly and fairly.

8. International Orders

International customers are responsible for all customs duties, VAT, and import fees. If a package is refused at customs or returned due to non-payment of duties, refunds cannot be issued. Any return shipping costs incurred will be deducted from any potential credit.

9. Policy Revisions

We reserve the right to update or modify this Policy at any time to reflect changes in our practices or legal requirements. The most current version will always be available on our website. Your continued use of the Site after updates constitutes acceptance of any changes.

10. Contact

For questions regarding returns, exchanges, or refunds:

General Orders: Email: shop@theconnectorhouse.com Phone: +1 (786) 310-7180

Artworks / Signature Collector: Email: shop@theconnectorhouse.com

Mailing Address: Miami Modest Fashion Week LLC doing business as The Connector House 1680 Michigan Avenue, Suite 700 Miami Beach, FL 33139, USA